Strengths, Gaps, and Challenges in the Decision-Making Processes in the Design of the NDIS
SUMMARY
The paper examined the decision-making processes involved in the design of the NDIS, highlighting both effective strategies and areas needing improvement. This study sought to examine whether formal decision-making rules and processes were used in the development of the NDIS. Semi-structured interviews were conducted with 58 senior public servants between 2016 and 2021 in the Commonwealth government departments that had policy oversight and responsibility for both the design and implementation of the NDIS. By identifying specific gaps and challenges in decision-making processes, the findings highlight the need to design decision-making processes that actively reduce bias and support more transparent, accountable, and informed policy development.
