Information Sharing as Market Stewardship in the NDIS

Authored by:

Gemma Carey

Status: Completed March 2020

Market stewardship of the NDIS has been raised as a major concern by multiple levels of government, as well as in key reviews conducted of the scheme by bodies such as the Productivity Commission.

The NDIS is a complex reform and market stewardship needs to be the responsibility of a much greater range of actors than government alone.

This report demonstrates how independent information services are already playing essential market stewardship functions within the NDIS. It demonstrates that the provision of independent and personalised information is a systemic intervention that can address a host of market and/or NDIS challenges that have been identified, such as wait times between plans being received and their utilisation, supports for complex needs and trouble understanding and navigating the NDIS system.


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