Payment by Outcomes: Measuring the effectiveness of jobs-focused social enterprises
The Centre for Social Impact at Swinburne University has been engaged to deliver an independent evaluation of the innovative Payment by Outcomes trial, over a 3-year period.
What is the Payment by Outcomes trial?
The Department of Social Services has partnered with and 16 social enterprises to measure the effectiveness in creating long-term meaningful employment for people who face barriers to work. WBE is a jobs-focused social enterprise intermediary established in 2019, that aims to grow the number and scale of jobs-focused social enterprises in Australia.
Social enterprises are being paid for the first time for job outcomes they create at six, 12 and 18 months. These payments are designed to cover the costs of wrap-around supports.
What is the aim of the Payment by Outcomes trial?
The changes that the trial aims to bring about at the individual, organisational and systems-level are:
- Individual: enhanced and improved well-being for employees of social enterprises, who are also participating in PBO
- Organisational: access to a reliable mechanism for Participating Social Enterprises (PSEs) to fund the costs of providing workplace supports for their target employees; and
- Systems-level: developing a means for social enterprises to become an integrated and integral part of the employment services system in Australia.
First-year evaluation results
The first report spans the initiation, design, development and implementation of the Payments by Outcomes trial in the first year of service delivery (July 2022 – June 2023).
The first-year evaluation consists of:
- An outcomes evaluation focused on how effectively the Payment by Outcomes trial has brought about change
- A process evaluation which documents design, implementation and operationalisation (inputs, activities, and outputs).
“The structure of this particular PBO is complex, yet innovative, and we’ve uncovered some valuable learnings and insights that demonstrate how social enterprises have adapted to accommodate the requirements of government employment systems.”
Snapshot of individual outcomes
The report found that:
1. People living with a disability are more fulfilled when working in a social enterprise
- 98% said their lives are better
- 88% experienced change for the better in income and financial independence
- 88% experienced change for the better in relation to their learning and skills development
- 74% reported improvements in their sense of belonging
2. Unique wrap-around supports are a key differentiator
- Positive outcomes for individuals is the result of the unique additional supports provided by social enterprises, such as counsellors, youth and case workers, mental health practitioners, but most importantly flexibility and people-centred approaches to work.
- These supports differ from the traditional ‘wrap-around’ supports disability employment service providers offer and are what the trial outcome payments help to fund.
Beyond individual outcomes, CSI Swinburne also evaluated the process of design and implementation of the trial, providing insights to aid further collaboration between government and social enterprise. It also recognises the systems change that has come from the trial so far.
Subsequent reports will focus on implementation processes and outcomes until the conclusion of PBO in March 2026.
More information: Payment by Outcomes and Social Impact Investing
In 2019, the Australian Government committed $15.7 million in the social services sector. The Trials aim to test the effectiveness of social impact investing as an innovative financial model to address social disadvantage.
PBO is a form of social impact investing and involves a contract between a funder (in this case government) and a service provider. The payment of contract PBO fees is split between an upfront payment and a later payment that is conditional on the achievement of agreed outcomes.
The PBO Trials build on the Australian Government’s objective to be a market enabler as outlined in its ‘ ’ by addressing regulatory barriers that hinder market development. The Trials also provide an opportunity for government to be a market participant and use policy instruments to become a purchaser of social outcomes as a substitute to grant funding in social service delivery.