The Financial Inclusion Action Plan (FIAP)

Status: In Progress

The Financial Inclusion Action Plan (FIAP) program, led by Good Shepherd Microfinance on behalf of the Australian Government in partnership with CSI and EY, aims to increase financial inclusion and resilience in Australia through enabling participating organisations (FIAP Trailblazers) to take action.

CSI is leading the evaluation of the FIAP program. The FIAP evaluation includes:

  • Impact Evaluation: To measure progress against the intended short, medium, long term outcomes and impact of the FIAP program. This includes building a FIAP Baseline and Indicator Bank, to understand where we are now, in order to measure the progress made by the FIAP program into the future.
  • Process Evaluation: To understand what is working (or not working), for whom and why; to identify potential challenges that may need to be addressed and opportunities to enhance future phases of the program.

In the lead-up to the completion of Phase One of the FIAP program, the focus of CSI’s evaluation was on establishing the FIAP baseline, identifying preliminary outcomes that occurred in the first year of launching 12 Foundation FIAPs (while recognising that FIAP is a long-term program), and ascertaining challenges and lessons in the establishment and early implementation of FIAP. The evaluation of Phase One of the program shows there are many early positive outcomes.

The final evaluation report from Phase One is available here: Process and Baseline Impact Evaluation (Mar 2018)

Previous reports:

Evaluation Framework Part I: FIAP Concepts and Population Baseline ( Nov 2016)

Evaluation Framework Part II: Measuring the FIAP Impact  (Mar 2017)

About the FIAP program: Demonstrating that realising greater financial inclusion and resilience is not the responsibility of any one sector, Trailblazers (participating organisations) represent financial services; utilities; government; education, legal and social services, amongst others. The 30 Trailblazers who have joined Phase One of the program have significant influence - together they employ over 250,000 people, service almost 80 percent of the Australian economy and represent 7 of the ASX Top 50 Companies.

Together these organisations have committed 580+ actions including more user-centred product design and delivery; financial capability-building and training; policies and processes to better understand and support vulnerable groups; collaboration and partnerships for collective action; and shared research, advocacy and evaluation. You can read more about the FIAP program at fiap.org.au


 

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