The Centre for Social Impact was engaged to develop and support the implementation of a long-term strategy for Social Outcomes and Impact Measurement to strengthen The Salvation Army (TSA) – Australia Eastern Territory Social Program Department’s position as a community leader in delivering social change.
Working with the Salvation Army’s research team, CSI:
The TSA Social Program Department now has a clearer understanding of how to demonstrate its purpose and impact. This project developed a flexible outcomes framework that is adaptable to the range of social programs and cohorts supported across the organisation. This incorporated the views, requirements and knowledge of a range of internal stakeholders and best practice in outcomes measurement.
Together with the capacity building, the outcomes measurement framework has supported TSA to respond to external trends towards outcome-focused commissioning, contracting, and leadership for social purpose.