Salvation Army - Developing a strategy for Social Outcomes and Impact Measurement

Authored by:

Stephen Bennett, Lena Etuk, Jack Noone

Status: Completed


The Centre for Social Impact was engaged to develop and support the implementation of a long-term strategy for Social Outcomes and Impact Measurement to strengthen The Salvation Army (TSA) – Australia Eastern Territory Social Program Department’s position as a community leader in delivering social change.

Working with the Salvation Army’s research team, CSI:

  • Conducted an internal review of TSA’s outcomes measurement capacity
  • Facilitated internal workshops with key stakeholders to scope and refine the framework
  • Undertook a series of outcome measurement capacity building workshops
  • Developed an overarching framework, implementation process, and communication plan for shared outcomes measurement across the organisation

The TSA Social Program Department now has a clearer understanding of how to demonstrate its purpose and impact. This project developed a flexible outcomes framework that is adaptable to the range of social programs and cohorts supported across the organisation. This incorporated the views, requirements and knowledge of a range of internal stakeholders and best practice in outcomes measurement.

Together with the capacity building, the outcomes measurement framework has supported TSA to respond to external trends towards outcome-focused commissioning, contracting, and leadership for social purpose.


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